Term
Service Agreement: Terms & Conditions
We do not have a contract requiring a minimum number of cleanings but we do use a Service Agreement to define the responsibility and liabilities of Green & Clean and our customers. By scheduling a cleaning with Green & Clean, you are agreeing to the following terms and conditions:
One Cleaner:
We assign one regular cleaner per home. Customers will be notified if a cleaner is out the day of the cleaning and you may chose to 1) have another cleaner as a substitute when available or 2) cancel the cleaning and pick up again at the next scheduled cleaning.
Cleaning Supplies: Our cleaners arrive to clean with a full cleaning kit including high quality, eco-friendly cleaning agents, microfiber cloths, dusters, detailing tools, microfiber wet and dust mops, and safety supplies. We cannot use any products supplied by our customers without an evaluation of the product by Green & Clean and an MSDS sheet shared with the cleaner (we will provide for approved products). The one exception to this policy is Bona Hardwood Floor Cleaner if it is supplied by the customer.
Cleaning Packages:
The tasks contained in our cleaning packages are set and listed on our website. Any minor changes to the cleaning tasks should be sent by email to management for inclusion/approval in the cleaning notes. Major changes should be limited and approved in advance. As cleaners cannot make task list changes with out approval.
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Arrival Windows: We have two arrival windows to choose from: First Arrival (between 9AM and 10AM) or Drop-In (set day, no set time). Note that Drop-In bookings may still arrive as early as 9AM should there be no guaranteed First Arrival booking that day.
Home Preparation:
Please have personal items, valuables, firearms and clutter put away the night before cleaning day. This includes placing dishes in the dishwasher and clearing the sinks. This allows our cleaners to arrive as early as 9am and focus all the available time on cleaning instead of trying to “tidy up” or just cleaning around these items. This way you receive the full value of your cleaning dollar.
Temperature Settings:
For safety reasons, on the day of your cleaning please set your thermostat to 78 during the summer months, as it can take several hours to cool many areas of a home to safe cleaning temperatures. During winter, please leave set your thermostat at 68 degrees on the day of cleaning. We are happy to readjust the temperature when the cleaner leaves for the day if requested during set up. Should the temperatures not be set appropriately when the cleaner arrives, the cleaner will adjust the temperature. However, we still ask that you set the temperature for cleaners before you leave for the day, as it is much safer for our staff and improves efficiency and cleaning outcomes in your home immediately upon arrival.
Guaranteed Entry: All customers must guarantee entry on the day of the cleaning. Entry arrangements, including the location of the key or codes to the keyless lock must be made before the first cleaning. Should these arrangements change, it is the customer’s responsibility to inform Green & Clean before the cleaning day as it is the customers responsibility to arrange entry.
Schedule Management:
Green & Clean will use reasonable and appropriate business practices to assist in schedule management but we cannot guarantee that email or text notices, phone calls or web services are 100% error proof. Customers should make arrangements to add all bookings to home or personal calendars for ease and accuracy of management. Should the appointment be forgotten and we arrive at your home to cleaning there is a $50 late cancellation fee applied to cleaner's pay to offset lost income and to pay Green & Clean's portion of employment tax for the payment.
Payments:
All payments are due by check on the day of cleaning. Late payment fees of $25 will be assessed. Recurring customers may have one late payment per calendar year waived.
Illness:
In case of sickness please, notify Green & Clean as soon as possible. To protect our cleaners health, cleaners must leave if someone in your home is too sick for daily activities or has a contagious illness. Should a cleaner arrive at your home and find sickness, a $50 fee will be charged and no cleaning will take place that day.
Other Health and Safety Restrictions:
For the safety of our cleaners, they will not clean any areas where blood, feces or other potential pathogen are present except for small, incidental and very occasional splatter confined close to or on toilet.
Late Fees and Penalties as Offset to Lost Income:
100% of the $50 fee for late cancellation, lock out, sick or no parking is used to partially offset the cleaner’s lost income and to pay Green & Clean’s portion of employment tax for that payment.
One Annual Waiver:
For clients who have recurring general cleanings (every 1, 2 or 4 weeks) there is one free waiver per year of a late cancellation fees available should you choose to use it. However, if you choose to pay as a courtesy to your cleaner it will be appreciated.
Penalty charges:
The summary of non-cleaning charges are:
- $50 late cancellation fee if less than 48 hrs notice is given.
- $50 for arrive to clean but locked out at arrival, there is no parking after repeated efforts, or a customer is sick in the home.
- Full cleaning charges may apply should these issues occur frequently for any reason.
- $25 late payment fee will be assessed for each late payment in excess of one late payment per calendar year.
Sole contractor:
No other contractors (repairs or inspections) should be scheduled or be in the home on the day of the cleaning with out prior consent of Green & Clean management. Regular dog walkers are an exception if we are notified in advance.
Feedback:
Feedback is always welcomed and encouraged by email or phone.
Guarantee:
We stand behind our work. We do not provide refunds, but if reported within 24 hours of the cleaning any area not cleaned to standard will be recleaned at no cost.
Showers and Tubs:
Our products work well on soap scum and most calcium and lime deposits although if there is much build up it may take repeated cleanings before this build up is removed. Mold and Mildew are organic and feed on the soap and moisture in these areas which allow the mold and mildew to grow deep within grout or underneath calking. Most cleaning products remove surface mold and mildew but deeply imbedded mold or mildew requires maintenance such as resealing grout or replacing calk to prevent prevent mold and mildew issues. Typically calk in a master shower would be replaced every 12 to 24 months (up to 5 years or more in a guest shower). Grout, when property sealed, will protect from mildew and mold for 3 to 5 years in a master shower and 7 to 10 in a guest shower. Green & Clean will be a happy to provide a referral for excellent grout restoration which is guaranteed for 5 years. Calking replacement is a simple and inexpensive handyman task.
Limits of Dusting:
We use high quality microfiber dust cloths, top-rated Ostrich feather dusters for delicate items or crowded displays and we take pride in dusting your home. During dusting some dust becomes airborne and will not settle until later despite our best efforts and no matter what dusting technique is used. This is especially true for areas around electronics, around crowded Knickknack areas, or on dark furniture. For initial cleanings or every four week cleanings it may take multiple cleanings before dust levels are minimized.
Toilet Bowl Brushes:
Each bathroom must contain a toilet bowl brush in good condition. If a bowl brush is in very poor condition the inside of the toilet bowl cannot be cleaned. Bowl brushes do not last indefinitely and should be monitored for ware, stains and mold or mildew and replaced frequently so that your bowl is really clean.
Vacuum Policy:
We will supply a vaccum for the cleaning. However, a customers may supply a vacuum for use during the cleaning if desired. In the case where a vaccum is supplies, Green & Clean cannot train on all types of vacuums and thus will not assume or accept any liability for damage to the unit. Cleaners will empty vacuum bags or canisters and spot check for strings or debris which catch around wheels and beater bars and report any known issues regularly. Customers may supply a broom should they be concerned about vacuum use. Canister vacuums are very time consuming when used to clean large areas. Should you provide a canister vacuum for use the cleaner will clean as much of the home as possible within the allotted time. Cleaners will bring a small vacuum as a back up with them, however, frequent use of our vacuum will result in an additional charges.
Non-solicitation of Employees: Green & Clean is not a cleaning placement service and the solicitation of our employees is prohibited except by written approval and payment of referral fees of $1500 per employee.
Damaged Item: We try to take great care with your personal items, but when cleaning you must touch a variety of items sometimes with damp gloves or hands therefore accidents happen. We will notify you as soon as possible should we realize an item has been damaged. If an item is found to be damaged during a cleaning, notify us within 48 hours of the cleaning and do not throw item away but hold it for our inspection by our staff. If these procedures are not followed, we cannot process any claim. Customers must notify us prior to the cleaning if any item is delicate or especially valuable and we will avoid cleaning that item or area.
Pets: We are pet friendly. However, arrangements for your pet's safety should be made before the first cleaning and we will work out arrangements on an individual basis. Most pets work well around cleaners and we enjoy pets. However, dogs should be refrained from jumping up on the cleaner or persistently “nuzzling” them especially when they are entering the home carrying supplies. Please be aware that, by law, a “nip” or bite that draws blood must be reported to the authorities so, please warn us if you have ever had these issues with a dog so we can take care to avoid problems. We will take reasonable precautions to prevent pets from “escaping” when entering your home but should you know your pet is prone to this behavior, please advise us before the cleaning so that arrangements can be made to minimize this risk. However, under no circumstance are we responsible for pet that may escape the home as a cleaner is entering or exiting the home. Due to health concerns, cleaners may not clean up pet accidents.
Agreement:
By accepting any Green & Clean booking, customer acknowledges that they have read, fully understand and agree to all Green & Clean policies, terms and conditions and website information