Both...management and the staff .. are superb... terrifically organized, and also kindly responsive to me in my less-organized moments. ... phone, text, or email--all three work equally well ... the ethics of the operation are truly impressive--a rarity.
Also, I just have to say--I am SO grateful that Lila is so great with our dogs! She has Murray eating out of her hand. Which is impressive, because (as you know) he is extremely defensive. She also does a beautiful job with the cleaning!